At One Foot Abroad and Follow the Camino we value the safety of our customers and the confidence they put in us. We hear and share your concern about how the spread of Coronavirus, and resulting travel restrictions, will affect all of you.
We want to ensure that we are as fair and flexible as possible, especially with the situation being so changeable. This is why we updated our booking change policy to support our customers.
No Change Fees
Updated on 13th September 2021:
All bookings for 2021 can be changed with no change fees for any reason up to 10 days before departure.
If your existing booking has a departure date which is less than 10 days from the current date and you are suddenly unable to travel due to COVID-19, our Customer Service team will discuss your date change options. (Either a date change to a date in 2022 or cancellation under our existing standard Terms & Conditions ).
The above change fee policy changes do not apply to large group bookings (10+people) and/or holidays where flights have also been booked by us on behalf of the client. All other terms and conditions in our Standard Terms & Conditions still apply. Please contact your Travel Consultant directly for further clarification in these scenarios.
Keep Up To Date
We will be constantly reassessing the situation with your safety as our top priority. If your trip is booked for later this year, we recommend that you wait and see how the situation progresses.
As normal, we recommend that all our clients take out comprehensive travel insurance.
We are committed to helping our clients to experience incredible active holidays. If anything changes with your trip we will be in touch with you and we will update our website.
Thank you for your continued support and confidence in us.
If you are interested in booking your trip with us – contact us! We are here to help as soon as you are ready.
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Originally published on 9th June 2020